Shipping policy
1. Delivery Options
We offer delivery for physical copies of "The Scale-Up Guidebook" exclusively within Indonesia.
For international orders, please refer to Amazon or other global distributors where the book is available.
If you still prefer on having the book shipped from Indonesia, please contact us at cs@sms-id.com. However, note that such orders will be handled on a case-by-case basis, and no returns or refunds will be accepted for these transactions.
2. Processing Time
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Orders are processed within 2-3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Time
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Local (Indonesia): Delivery typically takes 3-7 business days after processing, depending on your location.
4. Shipping Fees
Shipping fees within Indonesia are calculated at checkout based on the weight of your order and the delivery address.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment. Please ensure your email address is accurate when placing the order.
6. Delivery Issues
a. Incorrect Address:
We are not responsible for orders shipped to incorrect addresses provided by the customer. Please double-check your address before completing the purchase.
b. Lost or Damaged Packages:
If your order is lost or arrives damaged, please contact us at cs@sms-id.com within 7 days of the expected delivery date to resolve the issue.
7. Changes to Orders
If you need to make changes to your shipping details or order, please contact us at cs@sms-id.com within 24 hours of placing the order.
8. Contact Us
For questions or concerns regarding shipping, please email us at cs@sms-id.com.